We understand that from time-to-time you may need to return an item to us. In order for your return to be processed, please follow these 2 easy steps:
- Head to the Rack Your Tech Website and check you have a current account – making a new account if you haven’t. Make sure you update your delivery address and contact details prior to lodging a claim to ensure easy communication.
- Submit your claim with a clear description to Rack Your Tech either by –
- a) An email – email@example.com
- b) A phone message to initiate contact on:
Within Australia: 0414 579 524
Outside Australia: 0011 61 414 579 524
Before contacting us, we ask that you read the below policy and instructions.
Change of mind
Any return requests due to change of mind must be submitted via email within 2 business days of the recorded delivery date. All change of mind return requests will be evaluated on a case-by-case basis and action decided apon by Rack Your Tech.
We are not obliged to provide a refund or replacement for return requests due to change of mind.
If we do accept your change of mind return request, the following terms are applicable:
Items must be returned to us at a return address to be provided in perfect condition ready to be resold. Failure to package a returning item properly will result in no refund being sent to you and the product will be returned to you;
- Postage will not be paid by us; and
- Proof of purchase must be provided.